Policies

TIME OF APPOINTMENT POLICY
A delay in arrival may shorten your essential treatment time. We aim to execute your complete treatment within the remaining timeframe set for the appointment, yet we maintain the right to rearrange your booking if you’re more than 10 minutes late, and a cancellation fee may apply. (see details in the Cancellation/ No Show Policy section)

CANCELLATION/ ABSENCE POLICY
At Mirror Mirror Med Spa, we enforce a 48-hour cancellation/ absence policy intended to ensure prompt appointments for customers and respect our service providers’ time. Any appointment canceled or missed within this 48-hour period will incur a fee automatically charged to the stored credit card:

ALL INJECTIONS / MEDICAL APPOINTMENTS:
15 MINUTES – $50
30-59 MINUTES – $100
60+ MINUTES – $150

ALL SKIN WELLNESS APPOINTMENTS :
CONSULTATIONS – $30
ANY SKIN WELLNESS SERVICE- $50

In the event of a client missing, arriving late, or canceling three times, full pre-payment for future services will be required when booking. This pre-paid amount becomes nonrefundable if the no-show/ cancellation policy is breached. If an appointment is rearranged before the 48-hour appointment period, the amount paid will be credited for future services at Mirror Mirror Med Spa. We value our service providers’ time, considering their bookings are often made weeks or months in advance. Last-minute cancellations prevent us from filling those slots. We appreciate your comprehension of our cancellation policy, enabling our team to persist in offering top-tier service to you and our prospective clients. Please note that by booking an appointment, you accept our cancellation/no-show policy.

REFUND POLICY:
Refunds are not available for services rendered. While we strive to achieve the anticipated result, aesthetic outcomes can significantly vary from person to person and cannot be guaranteed. Clients bear responsibility for any extra treatments needed to attain desired results. RETAIL: No refunds are provided for purchased products. However, defective products can be swapped within 14 days for an identical item only. There are no refunds on purchased gift cards/certificates.

CHILDREN POLICY:
At Mirror Mirror Med Spa, we hold a fondness for children of all ages. However, we kindly request that you organize child care prior to your appointment. This guarantees your child’s safety and ensures a serene environment for everyone.

PET POLICY:
We are animal lovers, but we kindly request you to leave your pets at home during your visit. In case you bring a pet that is not a service animal to an appointment, you will be asked to remove the pet from our healthcare facility.
We appreciate your understanding and respect towards all our clients. Thank you for your cooperation.